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Refund Policy

Last Updated: June 2026

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1188.ca sells digital document templates, downloadable files, bilingual reference documents, checklists, guides, and guided document preparation services.

Please review each product description carefully before purchasing.

By purchasing a product or service from 1188.ca, you agree to this Refund Policy.

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1. Digital Templates and Downloadable Products

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Because digital products may be accessed, downloaded, copied, saved, or used immediately after purchase, all sales of digital templates and downloadable products are generally final and non-refundable once the file has been delivered or made available for download.

This includes:

  • Word templates

  • PDF reference copies

  • ZIP files

  • Bilingual reference documents

  • Checklists

  • Guides

  • Intake forms

  • Downloadable document packages

  • Other digital materials

 

2. Guided Document Preparation Service

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For Guided Document Preparation Service, refunds may not be available once we have started reviewing your information, preparing your draft, formatting your document, communicating about your request, or providing document preparation support.

If you purchased a Guided Document Preparation Service by mistake and no work has started, please contact us as soon as possible.

Refunds for guided services are reviewed on a case-by-case basis.

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3. Technical Download Issues

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If you experience a technical issue accessing or downloading a purchased file, please contact us at:

hello1188@gmail.com

We will make reasonable efforts to help you access the purchased product.

If a download link does not work, we may resend the file, provide a new download link, or offer another reasonable solution.

 

4. Duplicate Purchase or Wrong Product

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If you accidentally purchased the same product more than once, or purchased the wrong product, please contact us within 7 days of purchase.

At our discretion, we may offer:

  • A replacement file

  • Store credit

  • Access to the correct product

  • Another reasonable solution

We do not guarantee a refund for mistaken purchases once a digital file has been delivered or accessed.

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5. No Refund for Change of Mind

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Refunds are generally not provided if:

  • You changed your mind after purchase

  • You no longer need the document

  • You purchased the wrong product but already accessed or downloaded it

  • You expected legal, tax, mortgage, real estate, financial, immigration, employment law, family law, or business advice

  • You did not read the product description before purchasing

 

6. No Guarantee of Outcome

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1188.ca does not guarantee that any template, document, draft, checklist, guide, or service will achieve a specific legal, financial, business, employment, rental, immigration, mortgage, or other outcome.

Refunds are not provided because a third party does not accept, approve, or rely on a document.

This includes, without limitation:

  • Banks

  • Lenders

  • Landlords

  • Tenants

  • Employers

  • Employees

  • Business partners

  • Government offices

  • Courts

  • Tribunals

  • Professional advisors

  • Other third parties

 

7. Document Preparation Limitation

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1188.ca provides document templates and document preparation support only.

We do not provide legal, tax, mortgage, real estate, financial, immigration, employment law, family law, accounting, human resources, business, or other professional advice.

If your matter is complex, high-risk, disputed, regulated, or involves significant money, rights, obligations, or consequences, you should consult a qualified professional before purchasing, signing, submitting, or relying on any document.

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8. How to Request Help

 

For refund-related questions, download issues, duplicate purchase issues, or order support, please contact:

1188.ca
Email: 1188canada@gmail.com

Please include:

  • Your name

  • Order number

  • Product name

  • Purchase date

  • A brief explanation of the issue

We will review your request and respond as soon as reasonably possible.

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9. Changes to This Refund Policy

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We may update this Refund Policy from time to time.

The updated version will be posted on this website with a revised “Last Updated” date.

Your continued use of 1188.ca after changes are posted means you accept the updated Refund Policy.

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