Privacy Policy

Last Updated: June 2026

​

1188.ca respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, purchase digital products, download templates, contact us, or use our guided document preparation services.

By using 1188.ca, you agree to the practices described in this Privacy Policy.

​

1. About 1188.ca

​

1188.ca provides digital document templates, bilingual reference documents, checklists, guides, and guided document preparation support.

We provide document templates and document preparation support only. We do not provide legal, tax, mortgage, real estate, financial, immigration, employment law, family law, accounting, human resources, business, or other professional advice.

​

2. Information We May Collect

​

We may collect personal information that you provide directly to us, including:

• Name

• Email address

• Phone number, if provided

• Billing information

• Order details

• Product purchase history

• Information submitted through contact forms

• Information submitted for guided document preparation services

• Documents, notes, instructions, or intake forms you choose to send us

• Communications between you and 1188.ca

We may also collect limited technical information when you use our website, such as:

• IP address

• Browser type

• Device type

• Pages visited

• Approximate location

• Website usage data

• Cookies or similar tracking information

Payment information may be processed by third-party payment providers. 1188.ca does not intentionally store full credit card numbers on our own systems.

 

3. How We Use Your Information

​

We may use your information to:

• Process orders and payments

• Deliver digital products and downloadable files

• Provide customer support

• Respond to inquiries

• Provide guided document preparation support

• Prepare customized working drafts based on the information you provide

• Send order confirmations, download links, receipts, and service-related messages

• Improve our website, products, and services

• Manage refunds, technical issues, or customer service requests

• Maintain business, accounting, and transaction records

• Protect our website, users, and business from fraud, misuse, or security issues

• Comply with legal, tax, accounting, or regulatory obligations

 

4. Guided Document Preparation Information

​

If you use our Guided Document Preparation Service, you may provide personal, business, family, rental, employment, financial, or other information so that we can prepare a customized working draft.

You are responsible for providing accurate, complete, and truthful information.

Please do not send information that you are not authorized to share.

We use the information you provide only to prepare the requested document, communicate with you, provide customer support, maintain necessary business records, and comply with applicable obligations.

1188.ca is not responsible for errors, omissions, or consequences resulting from inaccurate, incomplete, unclear, or misleading information provided by you.

 

5. No Professional Confidentiality Relationship

​

Communications with 1188.ca are not protected by lawyer-client privilege, accountant-client privilege, advisor-client privilege, or any other professional privilege.

Using our website, purchasing a template, or requesting document preparation support does not create a lawyer-client, accountant-client, advisor-client, consultant-client, fiduciary, agency, employment, or other professional relationship.

Please do not send highly sensitive information unless it is necessary for the document preparation service you requested.

 

6. Cookies and Website Analytics

​

1188.ca may use cookies, analytics tools, or similar technologies to understand website traffic, improve user experience, remember preferences, manage shopping cart functions, support checkout, and improve our products and services.

You may be able to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

Third-party platforms, such as website hosting providers, payment processors, analytics providers, email tools, or advertising platforms, may also use cookies or similar technologies according to their own privacy policies.

​

7. Third-Party Service Providers

​

We may use third-party service providers to help operate our website and business, including:

• Website hosting platforms

• E-commerce platforms

• Payment processors

• Email and communication tools

• Analytics providers

• File storage or delivery tools

• Customer support tools

• Accounting, tax, or business administration tools

These third-party providers may process personal information only as needed to provide their services to us, subject to their own terms and privacy policies.

1188.ca is not responsible for the privacy practices of third-party websites, platforms, or service providers that we do not control.

 

8. Payment Processing

​

Payments may be processed through third-party payment processors. When you make a purchase, your payment information may be collected and processed by the payment provider.

We may receive limited payment-related information, such as confirmation of payment, transaction ID, billing details, order status, and receipt information.

We do not intentionally store full credit card numbers on our own systems.

 

9. Sharing of Information

​

We do not sell your personal information.

We may share your information only when reasonably necessary, including:

• To process payments

• To deliver purchased products

• To provide customer support

• To provide guided document preparation services

• To operate and maintain our website

• To work with service providers who help us run our business

• To comply with legal, tax, accounting, or regulatory requirements

• To respond to lawful requests, court orders, or government requirements

• To protect our rights, property, users, website, or business

• In connection with a business transfer, merger, sale, restructuring, or similar transaction

 

10. Data Storage and Security

​

We take reasonable steps to protect personal information from unauthorized access, use, disclosure, loss, or misuse.

However, no website, email system, file transfer system, payment system, or digital storage method is completely secure. We cannot guarantee absolute security.

You are responsible for using secure devices, protecting your email account, and avoiding sending unnecessary sensitive information.

11. Retention of Information

We may retain personal information for as long as reasonably necessary to:

• Complete your order

• Provide purchased products or services

• Respond to customer support requests

• Maintain business and accounting records

• Comply with legal, tax, accounting, or regulatory obligations

• Resolve disputes

• Enforce our Terms of Use

• Protect our rights and business interests

When information is no longer reasonably needed, we may delete, anonymize, or securely store it according to our business practices and applicable requirements.

 

12. Your Choices and Rights

​

Depending on where you live and applicable privacy laws, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw consent where consent is the basis for processing

• Ask questions about how your information is used

Some requests may be limited by legal, tax, accounting, business record, security, or dispute-related requirements.

To make a privacy-related request, please contact us at hello1188@gmail.com.

 

13. Email Communications

​

We may email you about:

• Orders

• Downloads

• Receipts

• Customer support

• Guided document preparation instructions

• Intake forms

• Service updates

• Questions about your request

If we send marketing emails in the future, you may unsubscribe using the unsubscribe link or by contacting us.

Transactional and service-related emails may still be sent when necessary to complete your order or provide support.

 

14. Children’s Privacy

​

1188.ca is not intended for children under the age of majority.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate steps.

​

15. International Users

​

1188.ca is operated from Canada. If you access our website from outside Canada, your information may be processed in Canada or by service providers located in other countries.

By using our website, you understand that your information may be processed in jurisdictions where privacy laws may differ from those in your location.

 

16. Third-Party Links

Our website or documents may include links or references to third-party websites, government websites, professional resources, or external platforms.

We are not responsible for the privacy practices, content, accuracy, or security of third-party websites or platforms.

Please review the privacy policies of any third-party websites you visit.

​

17. Changes to This Privacy Policy

​

We may update this Privacy Policy from time to time.

The updated version will be posted on this website with a revised “Last Updated” date.

Your continued use of the website after updates are posted means you accept the updated Privacy Policy.

​

18. Contact

​

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

1188.ca
Email: hello1188@gmail.com